Service Engineer – Japan Service Center
Location: Tokyo
Department: Service
Overview / ポジション概要
This role is responsible for the repair and maintenance of sports medicine, orthopaedic, and endoscopy-related equipment. The position supports daily service center operations, ensures compliance with Quality Management System (QMS) standards, and helps maintain fast, accurate turnaround times for customers across Japan.
Key Responsibilities / 主な業務内容
Repair and service medical equipment efficiently while meeting target turnaround times and first-time fix goals
Follow QMS requirements and internal service procedures defined by the global service organization
Manage spare parts and service inventory with accuracy and accountability
Support audit activities, including requirements related to ISO 13485
Maintain complete and accurate service records and technical documentation
Implement required hardware and software updates for all applicable devices
Work closely with internal teams such as sales, customer support, and quality assurance
Adhere to company policies, code of conduct, and service operation standards
Ensure tools, test devices, and repair equipment are maintained in proper working condition
Requirements / 必須条件
Bachelor’s degree in engineering or a related technical field
3+ years of experience in technical service or biomedical engineering, preferably within the healthcare or medical device sector
Medical Device Repair License (Categories 1, 3, 5) preferred
Strong communication skills and ability to work effectively across functions
Reliable, proactive, and collaborative work style
Ability to lift and move items up to 20 kg independently
Minimal travel requirement (approximately 5% or less)
English reading and writing at a conversational level