Technical Support Engineer

契約タイプ Permanent
給料
参照番号 55618

 

Position: Technical Support Engineer

Reporting To: Senior Technical Service Manager

Role Overview

This role provides centralized, office-based technical support to field service teams across Japan. The position focuses on improving service operations, strengthening technical capabilities, and supporting consistent, high-quality customer service. Close collaboration with internal departments and international teams is required to drive operational excellence and continuous improvement.

Key Responsibilities

  • Provide centralized support to nationwide Field Service Engineers, primarily from an office-based environment

  • Coordinate and support service activities to ensure smooth daily operations

  • Deliver technical assistance, including troubleshooting, responding to technical inquiries, and creating SOPs and manuals

  • Manage spare parts operations, including inventory control, procurement support, and supply coordination

  • Lead and support process, system, and operational improvement initiatives to enhance efficiency, standardization, and service quality

  • Collect, analyze, and interpret operational data to support KPI tracking, trend analysis, and strategic improvement planning

  • Coordinate domestic operations and reporting in collaboration with regional offices

  • Communicate and collaborate with global teams through meetings, reports, and email correspondence in English

Required Qualifications, Skills & Competencies

  • Technical knowledge and/or certification in electrical and mechanical systems

  • Business-level English proficiency, capable of participating in meetings and handling professional email communication

  • Strong teamwork and collaboration skills, with the ability to work across multiple departments

  • Excellent communication and coordination skills with customers, internal teams, and global stakeholders

  • Strong analytical and problem-solving abilities, including data analysis, issue identification, and implementation of improvement actions

Preferred Qualifications

  • Lean Six Sigma Green Belt certification

  • Experience in system or process improvement initiatives (e.g., ERP, CRM, inventory management systems)

  • Project management experience related to operational improvement or standardization

  • Knowledge of spare parts management and logistics

  • Experience working with international or global teams

  • Background in a regulated or technology-driven industry such as medical devices

Ideal Candidate Profile

  • Customer-focused, with the ability to understand on-site challenges and proactively drive improvements

  • Data-driven thinker with strong logical reasoning and analytical skills

  • Able to collaborate effectively with diverse stakeholders while maintaining clear and professional communication

Location & Work Style

  • Work Location: Major metropolitan area in Japan

  • Work Style: Hybrid work arrangement available

  • Travel: Occasional domestic travel (limited frequency)