Aftersales Area Manager

Location Tokyo
Discipline Supply Chain & Procurement
Job type Permanent
Salary 9500000
Reference 50881

Aftersales Area Manager
Location: Japan

Company Overview

A leading global automaker and mobility provider is transforming into a sustainable mobility tech company by offering clean, connected, affordable, and safe mobility solutions. The strength of the company lies in its diverse brand portfolio, the passion of its people, and strong community roots. With industrial operations in nearly 30 countries and presence in over 130 markets, it continues to create value for customers and stakeholders worldwide.

The organization is powered by a global team of dedicated professionals who bring their talent and experience to work every day, while remaining committed to the local communities in which they operate.

Job Overview

This role will serve as a consultant to improve dealer service operations, service structure, and profitability in alignment with the company’s aftersales strategy. The position also supports strategic planning and execution for area managers (AMs) through target setting, progress tracking, and corrective actions.

Responsibilities

1. Parts & Accessories (P&A), Service Programs Sales & Promotion (40%)

  • Drive sales and profit recovery at assigned dealers' service departments

  • Plan and execute strategies to achieve targets in parts and accessories sales

  • Promote genuine parts and accessories

  • Support aftersales marketing initiatives

2. Customer Satisfaction & Service Retention (30%)

  • Develop and implement dealer-specific customer satisfaction improvement plans (PDCA cycle)

  • Handle customer complaints in collaboration with dealers

  • Promote initiatives to enhance long-term service retention

3. Aftersales Business Consultation (30%)

  • Provide consulting on service performance reports (CS, warranty, parts, standards, etc.)

  • Recommend improvements for service operations and processes

  • Drive execution of aftersales business strategies

  • Analyze key performance indicators (KPI) and advise service managers

  • Evaluate dealer compliance with standards (facilities, equipment, organization, processes)

  • Support new dealer openings, including layout consultation

  • Conduct capacity planning analysis for each dealership

Minimum Qualifications, Skills & Experience

  • Education: Bachelor's degree or equivalent

  • Experience:

    • Over 5 years of experience in sales or consultation roles

    • Knowledge of aftersales customer retention and sales promotion strategies

  • Skills:

    • Strong communication, negotiation, and listening skills

    • Self-starter, result-driven, and adaptable

    • Intermediate computer skills (Word, Excel, PowerPoint)

    • English proficiency (TOEIC 500+)

    • Valid driver’s license

Preferred Qualifications

  • 5+ years of experience in the automotive importer aftersales business

  • Familiarity with e-commerce/online aftersales products and services

  • In-depth understanding of service workshop and spare parts operations in the automotive industry

  • Knowledge of aftersales KPIs

  • Understanding of core service operations at the dealership level

Diversity & Inclusion

This company assesses candidates based on qualifications, merit, and business needs. Applications from individuals of all gender identities, ages, ethnicities, nationalities, religions, sexual orientations, and disabilities are welcome. A diverse workforce helps the company better serve evolving customer needs and foster innovation for the future.