Operations Manager

Location Tokyo
Discipline Supply Chain & Procurement
Job type Permanent
Salary negotiatable
Reference 36937


Global language school



• Build and execute on a booking strategy for each experience that meets cost and capacity limitations in line with set quality standards.

• Lead negotiations of pricing and commercial terms for the assigned categories, geographies, and suppliers, while also scouting the market for potential new suppliers

• Continuously improve the logistics for each itinerary to minimize travel time and

maximize educational value.

• Working closely with sourcing and tour director management positions to ensure allocations done in timely manner for the tour

• Project manage all on tour emergencies within portfolio and proactively identify risk areas.

• Monitor customer feedback during the Program and provide support when required.

• Through deeper analysis of your Programs you will be expected to provided expert insights to help drive improvement in customer experience and product innovation.



• Fluent in Japanese and English

• Work Permit in Japan

• Minimum 2 years work experience

• Proven track record of providing excellent customer service

• Strong interpersonal and communication skills

• Strong analytical skills and good working knowledge of MS Excel

• Travel experience is a plus