This position is with an international automotive plastics manufacturer.
The Quality Engineer is the Customer Representative, and has the responsibility and authority to ensure that customer requirements are addressed. Responsible for selection of special characteristics, setting quality objectives and related training.
Responsible for maintaining communication liaison between the company and the customer plant quality function. Responsible for coordinating customer quality related activities within the company, including corrective and preventive action.
Coordinate company internal activities for the resolution of customer complaints and concerns.
Attend meetings at customer Plants to resolve quality related issues.
Maintains direct communication contact with customer entities.
Prepares and maintains corrective and preventive actions for customer complaints and concerns.
Follows PPAP submissions and various test sample runs.
Monitors and communicate to company customer reported supplier performance Identifies discrepancies. Works with customer to resolve them.
Reviews and disposition parts returned from customer.
Review and disposition customer financial charge backs.
Monitors and communicate to plant customer quality related procedures.
Generate Quality Assurance Department procedures and work instructions.
Investigate, conducts cost-benefit analysis and propose future department capital investments for continuous improvement.
Measure and monitor customer satisfaction.
Maintain adherence to company policies and safety standards.
Awareness of and assure compliance to assigned Customer specific requirements.
Assures that training and development needs are identified and programs initiated.
Develops short and long-range objectives.
Function as Quality Manager as needed in their absence.
Bachelor's Degree in Engineering preferred
Minimum of 2 years of experience in a manufacturing or quality related position.
Job experience is to include problem solving & corrective action development and management with a teamwork approach
Customer service skills along with automotive and/or die casting experience is preferred
Proven knowledge of Statistical techniques, Process control charts, data collection and analysis
Experience with PPAP,and automotive industry procedures.
Problem solving and communication skills a must
Ability to work in a fast-paced environment