【COMPANY OVERVIEW】
the global luxury group, Brands for leather goods, jewelry and watch products
Head of Tech Japan & Retail BO Manager in Tokyo – JAPAN Your opportunity You will be located in Tokyo and responsible for providing high quality support services related to the applications used across the luxury brands.
【JOB RESPONSIBILITIES】
• Maintain and support current Retail Back Office and Distributions local applications in Korea (till the completion of the new ERP roll out for all the brands).
• Collaborate to the SAP deployments/maintenance in Korea and in Japan on the Retail Back Office and Distributions areas
How you will contribute
• Reviews and understands strategic business guidelines, processes and detailed functional requirements defined by Business Process Owners in the Supply Chain for your area of responsibility: Customer Order Management, Pricing, Invoicing and integration with Customers systems (EDI), SAP Logistic execution.
• Acts a service owner for the local apps of Korea in Supply chain distribution and Retail Back Office domains
• Acts as unique SPOC for the Local Stakeholders and Kering Operation Business process owners for your area of responsibility as far as SAP and legacy app are concerned.
• Ensure proper application support organization and continuous monitoring of service levels and quality of the services received by vendors.
• Act as primary escalation point for Priority 1 incidents impacting business continuity or quality of services (identifying and reporting risks and mitigation actions) and building strongly team up with SAP CoE support team (Application Services Application)
• Contributes to SAP design workshops for new SAP deployments in Japan and Korea and ensures the delivery of functional & technical solutions supporting and translating correctly business needs, business processes convergence, IT simplicity and optimizing SAP Standard solution
• Contribute and support the SAP testing phases, data migration activities, cutover plan execution and Hypercare.
• Works closely with Central Retail and Supply teams in defining project prioritization and full adherence with IT strategy for North East Asia
• Provides punctual and regular status updates to the Ker tech PMO about project progress, risks, and milestone achievement.
• Deals with Kertech governance bodies for gate preparation and financial budgeting in case of new demand on your area of responsibility.
【REQUIREMENTS】
• 8+ years of expertise on SAP ERP (preferably FMS, Retail, S/4 Hana) in sales and distribution modules implementation within the fashion industry
• Knowledgeable about fashion/retail industries
• Experience in large, complex and international IT projects
• Knowledge of global SAP deployment methodologies and support models
• Proven experience in managing external resources
• A collaborative individual, able to work with internal and external stakeholders, with good interpersonal skills and a team-working attitude
• An effective communicator with good oral and written communication skills, able to negotiate and influence
• A graduate in computer science or management information systems
• Comfortable in working in a multicultural environment
• English, Korean, Japanese are essential both written and spoken (Italian is a plus given
the importance of our sites in Italy in our global supply chain).