Position: Solution Engineer – PDM
Location: Tokyo, Japan
Overview
This role is focused on bridging customer needs with internal technical capabilities to deliver tailored spatial location information solutions. The ideal candidate will communicate directly with clients to gather and define requirements, collaborate internally to translate these into technical specifications, and support the successful implementation and delivery of solutions.
Key Responsibilities
🔹 Customer Engagement & Requirement Gathering
Meet with clients to understand their needs, clarify technical and business issues, and extract precise requirements
Translate customer needs into technical documentation and share with internal stakeholders
Design and propose optimal solutions based on spatial data, and create supporting presentations and proposal materials for clients
🔹 Internal Coordination & Technical Collaboration
Work with engineering, product development, R&D, and infrastructure teams to align product direction with client needs
Provide technical input and support to internal teams to ensure solution feasibility
Contribute to internal technical discussions and help drive product and solution enhancements
🔹 Technical Verification & Data Analysis
Conduct small-scale data analyses and technical validations related to customer issues
Use findings to adjust or improve solution proposals
Deliver insights and actionable recommendations to clients
🔹 Implementation Support
Coordinate with relevant internal departments to support smooth project execution
Monitor project progress, proactively identify and respond to issues, and ensure successful delivery
Required Skills
Strong communication and customer service skills
Ability to interpret technical requirements and convert them into solutions
Analytical thinking and the ability to conduct technical verifications
Collaborative mindset and ability to work cross-functionally
Creative problem-solving abilities and adaptability
Preferred Experience
Experience gathering and defining customer requirements
Background in solution design and proposal creation
Hands-on experience in data analysis and technical validation
Experience managing cross-departmental coordination and solution implementation
Ideal Candidate Profile
Customer-oriented, with a focus on understanding client needs and offering tailored solutions
Strong communicator who can clearly explain technical concepts and collaborate across teams
Creative and flexible problem-solver who can handle complex challenges
Quick to adapt to new technologies and methods and take initiative based on the situation