Support Scientist (Leading Next Generation Sequencing Technology / Work From Home)

Job type Permanent
Salary 5,000,000 - 8,000,000 JPY
Reference 32986


Biotechnology company who have been expanding rapidly across America, Europe and APAC. Company have leading technology in gene sequencing and new life science technology.


  • Work within the Contact Center to provide direct application support (product information, troubleshooting, complaint handling) to our Customers, Distributors, and Field Applications Team.

  • Log, track, manage and report on Customer issues

  • Receive and manage Support inquiries

  • Work within the Escalation Process to get solutions from partners in R&D, Product Management, Manufacturing, Engineering as needed

  • Participate in Support-related projects to develop and maintain databases, report on trends and quality

  • Be the Voice of the Customer

  • Build effective working relationships with regulatory agency, industry associations and business partners


  • BA/BS, or equivalent, in Chemistry, Biochemistry, Molecular Biology or Genetics

  • Outstanding written, verbal communication and interpersonal skills

  • Fluent business level English

  • Skills and experience with project management, life science tools and genomics technology is strongly preferred

  • Proficiency with MS Office, Google Suite (Mail, Calendar), Concur, Confluence, JIRA, Salesforce


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