Biotechnology company who have been expanding rapidly across America, Europe and APAC. Company have leading technology in gene sequencing and new life science technology.
Work within the Contact Center to provide direct application support (product information, troubleshooting, complaint handling) to our Customers, Distributors, and Field Applications Team.
Log, track, manage and report on Customer issues
Receive and manage Support inquiries
Work within the Escalation Process to get solutions from partners in R&D, Product Management, Manufacturing, Engineering as needed
Participate in Support-related projects to develop and maintain databases, report on trends and quality
Be the Voice of the Customer
Build effective working relationships with regulatory agency, industry associations and business partners
BA/BS, or equivalent, in Chemistry, Biochemistry, Molecular Biology or Genetics
Outstanding written, verbal communication and interpersonal skills
Fluent business level English
Skills and experience with project management, life science tools and genomics technology is strongly preferred
Proficiency with MS Office, Google Suite (Mail, Calendar), Concur, Confluence, JIRA, Salesforce
【FOR FURTHER INFORMATION】