Support Scientist (Leading Next Generation Sequencing Technology / Work From Home)

Job type Permanent
Salary 5,000,000 - 8,000,000 JPY
Reference 32986

【COMPANY OVERVIEW】

Biotechnology company who have been expanding rapidly across America, Europe and APAC. Company have leading technology in gene sequencing and new life science technology.

【JOB RESPONSIBILITIES】

  • Work within the Contact Center to provide direct application support (product information, troubleshooting, complaint handling) to our Customers, Distributors, and Field Applications Team.

  • Log, track, manage and report on Customer issues

  • Receive and manage Support inquiries

  • Work within the Escalation Process to get solutions from partners in R&D, Product Management, Manufacturing, Engineering as needed

  • Participate in Support-related projects to develop and maintain databases, report on trends and quality

  • Be the Voice of the Customer

  • Build effective working relationships with regulatory agency, industry associations and business partners

【REQUIREMENTS】

  • BA/BS, or equivalent, in Chemistry, Biochemistry, Molecular Biology or Genetics

  • Outstanding written, verbal communication and interpersonal skills

  • Fluent business level English

  • Skills and experience with project management, life science tools and genomics technology is strongly preferred

  • Proficiency with MS Office, Google Suite (Mail, Calendar), Concur, Confluence, JIRA, Salesforce

【FOR FURTHER INFORMATION】

  • Click apply

OR

  • Contact Mark:

mark.griffin@cornerstone.jp