Community Associate / Office Operations & Customer Experience
Provided day-to-day operational support for a flexible office and coworking environment, ensuring smooth facility operations and high-quality customer experiences for a diverse client base including startups, SMEs, and multinational companies.
Key Responsibilities & Achievements
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Managed front-office and facility operations, including mail handling, phone support, shipping coordination, office supply ordering, and document preparation.
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Delivered hands-on customer support, welcoming clients and guests, guiding them to meeting rooms, and providing hospitality services such as beverage setup.
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Supported facility management tasks including furniture layout changes, basic IT/phone setup, and troubleshooting operational issues.
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Prepared offices and meeting spaces for new client move-ins, ensuring readiness and compliance with service standards.
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Acted as a primary point of contact for daily communication with customers, building strong relationships and maintaining a welcoming community atmosphere.
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Handled administrative tasks related to billing and payments with accuracy and attention to detail.
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Planned and executed community-building events to enhance member engagement and satisfaction.
Skills & Competencies
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Strong customer service and hospitality background in fast-paced, customer-facing environments.
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Proficient in operating standard office equipment such as copiers and communication tools; experienced with MS Office.
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Excellent communication and interpersonal skills, with the ability to build rapport and trust with a wide range of customers.
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Proactive, adaptable, and positive mindset, thriving in dynamic and rapidly changing environments.
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Problem-solving oriented, with a natural inclination to identify issues and implement practical solutions.
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Comfortable using English in a business setting.