Customer support

勤務地 東京都
業界・業種 人事・事務・秘書
契約タイプ Permanent
給料 negotiatable
参照番号 37026


Luxury hotel



- Ensure that all calls are handled as per hotel standards.

- Inform senior management immediately should the system fail in a way that impedes effective guest service.

- Ensure confidentiality of guest accounts and honours privacy of all telephone conversations.

- Address guest complaints in a warm and concerned manner, resolving the issue in a timely matter.

- Reports and immediately follow up with any guest complaints giving proper handover for the department involved.

- Handles all emergency communications/systems in the hotel. (fire alarm, bomb threat, typhoon, earthquake, etc.)

- Ensures that all guest written and voice message retrieval requests, room rate inclusions and foreign exchange inquiries are directed to the right location.



• High school and College education

• Speaking and writing Japanese and English abilities at business level

• Prior experience using computers

• Outgoing, polite, confident, intelligent and alert

• Ability to receive guest in a friendly and courteous manner