Key Responsibilities
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Answer customers’ clinical questions about post-marketing products using scientific and clinical knowledge.
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Create and deliver educational programs and materials to strengthen the company brand.
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Build and maintain relationships with clinical KOLs (Key Opinion Leaders).
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Work with KOLs to develop treatment protocols suitable for Japanese patients.
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Collaborate with marketing to create effective clinical promotional tools.
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Train and develop sales representatives to improve their clinical knowledge and support strategic selling.
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Provide ongoing support to customers and ensure high customer satisfaction.
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Conduct product training for customers (both surgical and non-surgical products).
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Perform product demonstrations for potential customers.
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Achieve consumable sales revenue targets.
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Work closely with sales and clinical teams to meet customer expectations.
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Identify and resolve customer issues effectively.
Required Competencies
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Strong communication and presentation skills.
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Ability to explain complex information clearly (written and verbal).
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Good problem-solving skills and enjoy troubleshooting.
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Able to manage multiple tasks and priorities.
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Adaptable and comfortable in a changing business environment.
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Proficient in Microsoft PowerPoint (for presentations).
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Proficient in Microsoft Excel (for data analysis).
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English literacy required.
Requirements
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At least 3 years of experience as a nurse.
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Experience in medical devices preferred.