Position Summary
We are seeking a skilled and proactive Desktop Support Analyst to join our IT Operations team in Tokyo. This role provides end-user and desktop support across all functions of our trading business (Front, Middle, and Back Office).
This is an excellent opportunity to work in a dynamic and global technology environment, contributing to digital transformation and supporting mission-critical trading operations.
Key Responsibilities
- Provide day-to-day operational support for the end-user computing environment
- Serve as the primary point of contact for desktop support issues, delivering clear and professional communication
- Troubleshoot and resolve issues across in-house and vendor applications used in trading operations
- Follow up and coordinate resolution for escalated incidents
- Handle onboarding/offboarding processes for starters, movers, and leavers
- Maintain and improve documentation using Confluence
- Record, manage, and monitor incidents and service requests via Jira, ensuring timely updates to users and stakeholders
- Maintain strong working knowledge of systems for efficient troubleshooting
- Collaborate with cross-functional teams to plan, test, and deliver enhancements
- Contribute to improvements in desktop infrastructure and security standards
- Execute deployments in accordance with change management procedures
- Proactively monitor availability, capacity, and system performance
- Participate in global projects, operational improvements, and governance activities
- Share knowledge and mentor team members as needed
- Provide after-hours support when required for major incidents or scheduled maintenance