Position Summary
We are seeking a skilled and proactive Desktop Support Analyst to join our IT Operations team in Tokyo. This role provides end-user and desktop support across all functions of our trading business (Front, Middle, and Back Office).
This is an excellent opportunity to work in a dynamic and global technology environment, contributing to digital transformation and supporting mission-critical trading operations.
Key Responsibilities
Provide day-to-day operational support for the end-user computing environment
Serve as the primary point of contact for desktop support issues, delivering clear and professional communication
Troubleshoot and resolve issues across in-house and vendor applications used in trading operations
Follow up and coordinate resolution for escalated incidents
Handle onboarding/offboarding processes for starters, movers, and leavers
Maintain and improve documentation using Confluence
Record, manage, and monitor incidents and service requests via Jira, ensuring timely updates to users and stakeholders
Maintain strong working knowledge of systems for efficient troubleshooting
Collaborate with cross-functional teams to plan, test, and deliver enhancements
Contribute to improvements in desktop infrastructure and security standards
Execute deployments in accordance with change management procedures
Proactively monitor availability, capacity, and system performance
Participate in global projects, operational improvements, and governance activities
Share knowledge and mentor team members as needed
Provide after-hours support when required for major incidents or scheduled maintenance