【COMPANY OVERVIEW】
A global leader in 3D measurement, imaging, and realization technology, providing high-precision 3D solutions for various industries.
【JOB RESPONSIBILITIES】
Act as the resident technical expert both internally and with customers, quickly and easily solving prospective applications with the product.
Support Account Managers as the primary technical resource for product and solution demonstrations to end customers.
Coordinate, schedule and provide technical training and support to our customers at either their site, via web, or remote within limited but given standards.
Provide aftersales application support on products to customer-specific business requirements, train and advise correct techniques to achieve the results expected to obtain from Products.
Ensure that all customers are served within a certain time (KPI) (self-control).
Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve problems and share knowledge.
Act as a backup for the 3rd/4th Level Support within Customer Service.
Responsible for representing the product to customers and at field events such as conferences, seminars, trade shows, etc.
【REQUIREMENTS】
Degree in Mechanical Engineering, Aerospace, related Engineering field, or equivalent experience.
Excellent understanding of 2D and 3D CAD.
Familiar with Autodesk products is an added advantage.
Ability to read and interpret information from blueprints.
Interpersonal and team skills.
Valid Driver’s License.
Up to 80% weekday travel.
Able to handle East Japan territories.