I. PROFILE SUMMARY
The Managing Director is responsible for establishing, launching, and overseeing the daily operations of a new lifestyle and community-focused venue. This role ensures smooth integration of guest experience, operational standards, community engagement, and financial performance, aligned with the organization’s wider mission and strategy.
Reporting to senior leadership, the Managing Director builds operational frameworks, develops high-performing teams, and works closely with internal and external partners to strengthen guest satisfaction, membership engagement, and revenue generation. This role leads all pre-opening activities, including staffing, training, and development of operating procedures, and is accountable for delivering high-quality service and a strong market presence.
The position also collaborates closely with counterparts in other countries to share best practices, ensure consistency, and support future expansion.
II. KEY RESPONSIBILITIES
Operational Leadership
• Lead the setup and launch of the venue, including pre-opening planning, team mobilization, and operational readiness.
• Develop and implement standard operating procedures, staffing structures, recruitment strategies, and training programs.
• Oversee daily operations to ensure consistent, high-quality delivery of services and programming.
• Manage handovers from planning teams and conduct trial operations to ensure readiness before opening.
Cross-functional Collaboration
• Partner with program and membership teams to enhance engagement and participation.
• Work closely with culinary and restaurant leadership to support the venue’s food and beverage direction.
• Align operational standards with organizational strategy through regular communication with senior leadership and the corporate office.
• Coordinate with technical and development teams to optimize facility layout, equipment planning, and operational efficiency.
Sales, Community Development & Market Presence
• Drive sales initiatives, including events, membership activities, and community engagement programs.
• Represent the venue at industry events and community gatherings to build visibility and partnerships.
• Collaborate with teams in other markets to share operational insights and support cross-location synergy.
• Work with marketing and communications teams to guide brand messaging, digital campaigns, and promotional activities.
• Support event sales and space utilization strategies to maximize revenue and reach.
Financial Accountability
• Oversee the full Profit & Loss for the venue.
• Drive revenue performance in line with budget expectations and forecasts.
• Partner with culinary and operations teams to manage food, beverage, and other operating costs.
• Work with finance on monthly reviews and annual budget planning.
Guest Experience & Service Standards
• Uphold the organization’s service philosophy and standards onsite.
• Ensure seamless delivery of guest experiences through strong cross-team coordination.
• Serve as a key escalation point for guest feedback and service recovery.
• Foster a guest-centric culture by tracking satisfaction metrics and responding to trends.
• Lead continuous improvement initiatives based on feedback and operational insights.
Operational Compliance & Risk Management
• Conduct daily inspections to maintain cleanliness, safety, and operational preparedness.
• Ensure all licenses, permits, and regulatory requirements remain current.
• Maintain strict compliance with food safety, health and safety standards, and fire/life safety protocols.III. JOB SPECIFICATION (MINIMUM REQUIREMENTS)
Knowledge / Experience
• 10+ years of experience in hospitality, food & beverage, or a related guest-facing environment.
• Proven leadership managing diverse operational teams.
• Experience overseeing full P&L and annual budgeting.
• Knowledge of sales, marketing, and community engagement practices.
• Background in developing systems for guest communication, service tracking, and operational reporting.
• Experience with wellness-related programming is an advantage.
Languages / Soft Skills
• Fluency in Japanese; business-level English required. Additional languages are a plus.
• Strong interpersonal, communication, and presentation skills.
• Skilled in negotiation and stakeholder relationship management.
• Proficient in Microsoft Office and standard operational tools.