Summary
This role offers the opportunity to join a global organization that delivers integrated facility services across a wide range of client sites. The company fosters an inclusive and service-oriented culture where employees can contribute, grow, and feel a sense of belonging.
Location: Tokyo, Japan
Languages: Japanese (N2 level) & English
Position Overview
The Facility Manager / Key Account Manager will oversee facility management operations at client sites, including cleaning, technical support, reception, and other services. Acting as the main point of contact for the client, this person will lead a team of service supervisors and collaborate with both the client and the internal team to ensure consistently high service standards.
Key Responsibilities
Lead and support service supervisors, overseeing scheduling, attendance, leave management, overtime, sickness, and recruitment in collaboration with HR.
Identify and develop new business opportunities, prepare proposals, and present them to the client.
Manage health, safety, and environmental (HSE) compliance in cooperation with the HSE manager, including audits and checks.
Oversee budgets and financial performance, presenting results to senior management on a monthly basis.
Identify and close performance gaps in financial and operational results.
Approve purchase orders and participate in supplier evaluations with the procurement team.
Conduct quality inspections and ensure service delivery meets contractual KPIs.
Regularly evaluate team performance, fostering open communication and a culture of feedback.
Ensure proper use of systems in account management and compliance with internal guidelines.
Key Qualifications
Proven experience managing large teams of frontline staff.
Fluency in Japanese and strong English communication skills.
Technical education or equivalent experience.
Background in the automotive industry in production or maintenance management (preferred).
Proficiency in MS Office tools (Excel, PowerPoint, Teams, SharePoint, etc.).
Personal Competencies
Strong communication and organizational abilities.
Proactive and responsible approach, reporting directly to senior management.
Effective negotiation skills in client interactions.
Problem-solving mindset with the ability to work independently while seeking guidance when needed.
Ability to align with company vision and inspire teams to share it.
Why Join
The company emphasizes diversity, inclusion, and personal growth, encouraging employees to bring their authentic selves to work. By fostering a safe, respectful, and supportive environment, the organization empowers individuals to realize their potential while making a positive impact on communities and the environment.