About the company
The company is a global technology organisation specialising in secure digital and identity solutions. It works with customers to deliver products and services that support trusted interactions, reliable performance, and effective implementation across complex technical environments. Its mission is to help customers turn technical requirements into practical, scalable solutions.
The culture places strong emphasis on close customer partnership, technical excellence, and responsive support. The organisation also focuses on continuous improvement, using customer feedback and product reviews to shape future solutions and strengthen long-term relationships.
What the job entails
Based in Tokyo, this role is the main technical point of contact between customers and the company. You will work closely with customers to understand their technical needs, define functional requirements, and identify the most suitable products in line with the product roadmap. You will also support the sales team with technical presentations, tender responses, and proposals.
The role covers both pre-sales and delivery activities, including product selection, project implementation, technical support, and final validation with customers. You will maintain strong relationships with technical counterparts, contribute to product specification reviews, and help influence future product evolution. In addition, you will support first-level troubleshooting, assist with quality complaint resolution, and coordinate responses with internal teams. The position requires someone able to work independently with general supervision, while also supporting colleagues when needed.
Key requirements / What we look for
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5+ years’ experience in technical consulting or technical support for Japanese customers
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Strong software/programming knowledge, including requirements, design, development, testing and troubleshooting
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Degree in Computer Science, Telecommunications, or a related field
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Fluent in Japanese and English
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Knowledge of JavaCard, 3GPP, ETSI, GSMA, TCA, Global Platform, ISO 7816, and cryptography is preferred