Sales Executive (IT)

勤務地 東京都
業界・業種 IT, 営業
契約タイプ Permanent
給料 Negotiable
参照番号 36122


Global provider of telecommunications network equipment



  • Own the overall post-sales technical relationship.

  • Influence strategic, operational, and tactical direction for named customers.

  • Develop and maintain effective working relationships with customer dept leaders and any key partners.

  • Conduct on-site customer visits as appropriate to help mitigate and bring issues to resolution.

  • Manage complex customer situations, coordinating the actions of the Account Team, Technical Services, and Engineering.

  • Communicate proactively with accounts regarding product and program information, supportability issues and strategic product plans where appropriate.

  • Responsible for the identification of new business opportunities for within client company.

  • Collect and maintain useful information regarding customer implementation, technical environment and business priorities.

  • Facilitate strategic quarterly business reviews to align business and technical goals with the company's plans.

  • Contribute towards knowledge management, particularly with respect to customer case studies, experiences and best practice.



  • 5+ years experience in technical support and/or professional services within the high-tech industry preferred.

  • 5+ years of client-facing engagement experience and/or services delivery roles.

  • Broad technical knowledge of heterogeneous environments used by Enterprise Accounts.

  • Previous account management experience required, with the demonstrable achievement of KPIs relating to customer satisfaction and account development.

  • Project Management and/or service delivery qualifications (such as PRINCE2, PMP, Agile, or ITIL) are desired but not essential.

  • Demonstrated skills in escalation management and conflict resolution.

  • Strong analytical and troubleshooting skills.

  • Background in internetworking, LAN, and WAN technologies.