Business Analyst (E-commerce / Salesforce Commerce)
Position Overview
A global technology consulting firm specializing in enterprise CRM and e-commerce platforms is seeking a Business Analyst to support large-scale digital and commerce transformation projects. This role focuses on identifying business challenges, translating stakeholder needs into clear requirements, and ensuring delivered solutions align with business objectives.
The Business Analyst acts as a key link between business stakeholders and technical teams, working across both technical and non-technical domains to support successful project outcomes.
Key Responsibilities
Partner with internal and external stakeholders to understand business objectives, challenges, and operational requirements
Analyze existing business processes, systems, and workflows to identify inefficiencies and improvement opportunities
Define and document detailed business and functional requirements, including user stories and specifications
Lead requirement-gathering sessions, workshops, and stakeholder meetings
Collaborate closely with development and delivery teams to ensure shared understanding of requirements
Conduct feasibility studies, impact assessments, and gap analyses between current and target states
Document business processes, data flows, and system interactions
Support testing activities by contributing to test plans, scenarios, and validation efforts
Provide ongoing guidance and support to stakeholders throughout the project lifecycle
Stay informed on industry trends, digital commerce developments, and best practices in business analysis
Required Skills & Experience
Experience or strong knowledge of digital and e-commerce environments
Ability to produce clear functional and business documentation
Strong analytical and problem-solving capabilities
Excellent communication and stakeholder management skills
Strong understanding of client business needs and priorities
Comfortable working in client-facing environments
Fluent in both Japanese and English, with the ability to clearly explain complex technical concepts
Preferred Qualifications
Bachelor’s degree in Business Administration, Information Systems, or a related field
Professional certifications in business analysis (e.g., CBAP, CCBA) are an advantage
Employment Details
Employment type: Full-time
Reporting line: Program Manager
Work location: Tokyo
Work style: Remote or hybrid available
Benefits & Work Environment
Flexible, remote-based working arrangements
International and culturally diverse work environment