Job Title: Store Style Advisor
Location: Retail Boutique (Location Flexible)
Reporting Line: Reports to Store or General Manager
Team Management: None
Overview
This role represents a global luxury fashion brand within a boutique environment, delivering a premium and highly personalized customer experience.
As a Style Advisor, you will play a key role in bringing the brand to life on the sales floor through styling expertise, storytelling, and relationship-building. You will focus on creating meaningful connections with clients, ensuring an elevated and memorable in-store journey while contributing to long-term customer loyalty and business success.
Key Responsibilities
Client Engagement
Stay informed on luxury trends, lifestyle topics, and cultural interests to engage clients in meaningful conversations
Build strong understanding of client preferences, background, and lifestyle to tailor interactions
Proactively manage client relationships, tracking key details (e.g., preferences, milestones) for personalized outreach
Engage clients through active listening and thoughtful questioning to understand their needs and expectations
Deliver a highly personalized and memorable in-store experience through tailored service and storytelling
Communicate brand values to create emotional connections with clients
Utilize digital tools to enhance engagement and support personalized styling
Product Knowledge & Styling
Develop deep knowledge of brand heritage, craftsmanship, and product offerings
Translate product knowledge into compelling narratives that resonate with clients
Provide expert styling advice, including fit, coordination, and wardrobe recommendations aligned with client needs and occasions
Performance & CRM Management
Maintain accurate client data and high standards of clienteling and after-sales service
Contribute to store performance through effective use of CRM systems
Monitor and achieve individual KPIs such as conversion rate, cross-selling, and average transaction value
Results Orientation
Demonstrate accountability and a strong drive to exceed performance expectations
Maintain a proactive, solution-oriented mindset when facing challenges
Show independence and sound judgment in day-to-day decision-making
Requirements
2+ years of experience in luxury retail or customer-focused sales environments
Proven ability to deliver high-quality, personalized customer service
Familiarity with CRM systems and digital retail tools
Strong interpersonal skills with the ability to build long-term client relationships
High emotional intelligence and customer-centric mindset
Excellent verbal and written communication skills
Demonstrated willingness to learn, grow, and continuously improve
What’s Offered
Competitive salary package (details dependent on location and experience)
Structured training programs and ongoing development opportunities
Additional benefits depending on role and location
About the Opportunity
Joining this organization means becoming part of a globally recognized luxury brand that values craftsmanship, innovation, and people development. The company fosters a culture of continuous learning and collaboration, offering employees the opportunity to grow while contributing to a strong brand legacy.