Job Description | Manager, Supply Chain Management
Position Summary
A global provider of technology-enabled service solutions is seeking a Supply Chain Management Manager to oversee daily supply chain operations in Japan. This role is responsible for executing supply chain strategy across inventory control, procurement, warehousing, logistics, and repair network coordination, while ensuring stable operations and continuous performance improvement.
The ideal candidate is highly operational, detail-oriented, and experienced in managing vendors and cross-functional stakeholders in a fast-paced environment.
Key Responsibilities
Inventory Management
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Maintain accurate inventory levels across retail locations, warehouses, and in-transit stock
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Lead cycle counts, reconciliation processes, and stock movement controls
Procurement Operations
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Manage purchase orders, delivery tracking, and supplier coordination
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Maintain procurement records and support cost optimization initiatives
Warehouse Operations
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Oversee inbound and outbound logistics, storage, picking, and dispatch activities
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Implement and maintain productivity, safety, and quality standards across warehouse operations
Repair Network Operations
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Coordinate repair workflows and manage daily communication with service partners
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Monitor repair quality, turnaround times, and partner performance metrics
KPI & Performance Management
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Track, analyze, and report key operational KPIs, including inventory accuracy, on-time delivery, repair turnaround time, and unit cost
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Identify operational gaps and implement corrective actions based on data insights
Issue Escalation & Resolution
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Serve as the primary escalation point for inventory, logistics, and repair-related issues
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Collaborate with internal teams and external partners to resolve issues efficiently
Vendor & Partner Coordination
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Manage daily communication with suppliers, logistics providers, and repair partners
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Ensure alignment on service levels, timelines, and operational requirements
Required Skills & Experience
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Strong operational execution skills with high attention to detail
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Solid understanding of inventory management and warehouse workflows
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Ability to analyze operational data and drive process improvements
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Clear and effective communication skills with both internal teams and external vendors
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Strong problem-solving capability and experience managing escalations
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Near-native Japanese proficiency required
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Business-level English proficiency preferred
Employment Details
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Location: Tokyo, Japan
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Employment Type: Full-time, permanent position
Benefits & Work Environment
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Opportunity to join a growing and evolving business
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Monthly allowances for communication, wellness, and professional development
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Flexible working arrangements with an inclusive hybrid work model