Job Title: Assistant Reservations Manager
Department: Reservations
Reports to: Reservations Manager
Job Level : L3 (M1A)
Position Overview
The Assistant Reservations Manager supports the daily operations of the Reservations Department and ensures the highest level of service and efficiency in handling room reservations. This position plays a key role in maximizing room revenue, maintaining guest satisfaction, and supporting the Reservations Manager in supervising the team.
Key Responsibilities
Assist the Reservations Manager in overseeing the day-to-day operations of the Reservations team.
Handle individual and group reservations efficiently and accurately, ensuring that all guest requests are fulfilled.
Monitor room inventory and rate management in coordination with the Revenue and Front Office teams.
Supervise, train, and motivate team members to maintain excellent guest service standards.
Ensure that all reservations are processed in compliance with hotel policies and brand standards.
Review and analyze reservation reports to identify trends and opportunities for revenue improvement.
Communicate effectively with other departments, including Sales, Front Office, and Housekeeping, to ensure smooth guest experiences.
Handle guest inquiries and complaints related to reservations with professionalism and care.
Support the Reservations Manager in preparing monthly performance reports and operational improvements.
Qualifications
Minimum 3 years of experience in a hotel reservations or reception position, preferably within a luxury hotel environment.
Previous experience in a supervisory or assistant manager role is an advantage.
Strong knowledge of hotel PMS and reservation systems (e.g., Opera, SynXis, etc.).
Excellent communication and organizational skills.
Ability to multitask, prioritize, and lead a team effectively.
Native-level Japanese proficiency and strong English communication skills (written and spoken).
High attention to detail and a passion for delivering exceptional guest service.
Flexibility to work on weekends or public holidays if required.
Preferred Skills
Prior experience handling VIP and international guest reservations.
Familiarity with revenue management principles and online distribution channels.
Strong interpersonal skills and a collaborative mindset.