Business Overview
In today’s business environment, leveraging modern technologies such as SaaS solutions has become essential for improving organizational productivity. However, the rapid expansion of SaaS adoption has also introduced new challenges, including security risks such as unauthorized access and data breaches, as well as increasingly complex operational management.
The company provides a cloud security platform designed to comprehensively address these issues and support organizations in utilizing cloud services in a secure and efficient manner.
The flagship product is offered as a subscription-based cloud service. Its churn rate remains below 1%, significantly outperforming typical SaaS industry benchmarks. The platform is trusted by over 3,000 companies, including publicly listed enterprises. To support continued customer growth and service expansion, the company is actively hiring to scale the organization.
About the Role
This position focuses on customer marketing initiatives for users of the company’s cloud security platform.
By analyzing customer data and product usage trends, you will design low-touch and tech-touch engagement strategies aligned with the customer journey. The goal is to strengthen relationships across the broader customer base through scalable marketing initiatives such as seminars, webinars, online events, and community management.
The mission of this role is to improve retention, generate upsell and cross-sell opportunities, and contribute to Net Revenue Retention (NRR).
High-touch activities for individual accounts (relationship management, product adoption support, upselling, etc.) are handled separately by the Customer Success/CSM team.
Key Responsibilities
Relationship Development & Engagement
Plan and execute seminars, webinars, and online/offline events tailored to different stages of the customer journey
Develop and manage a user community platform to increase engagement and peer interaction
Collaborate closely with Customer Success and CSM teams to align initiatives and share insights
Content Creation
Plan and write email communications delivering valuable information and event announcements to customers
Prepare presentation materials and speaking scripts for seminars and webinars
Analysis & Optimization
Analyze marketing initiatives using both quantitative and qualitative data
Develop hypotheses and conduct validation cycles to improve outcomes
Optimize event registration and engagement processes using tools such as marketing automation and customer success platforms
Background for Hiring
With a customer base exceeding 3,000 organizations, traditional one-to-one customer engagement methods alone are no longer sufficient to build strong relationships and drive product adoption at scale.
To address this, the company has established a dedicated Customer Marketing Section responsible for implementing tech-touch, low-touch, and community-based engagement strategies. As the business and organization continue to expand, the team is seeking additional members to support further growth.
Required Qualifications (At least one of the following)
Minimum 2 years of marketing experience at a SaaS or B2B software company
Minimum 2 years of customer marketing experience at a SaaS company
Preferred Qualifications
Experience leading projects involving cross-functional stakeholders
Experience working in IT departments within domestic technology companies, or handling highly customizable systems such as ERP or CRM solutions
Experience planning and executing customer success strategies aligned with business goals
Sales experience
Ideal Candidate Profile
Strong alignment with the company’s values and behavioral principles
Logical thinking and problem-solving skills
Leadership and execution capability
Willingness to support team members proactively
Ability to think structurally and holistically about challenges
Strong communication skills with sensitivity to stakeholder relationships
Ability to communicate effectively with diverse internal stakeholders
Strong commitment to achieving KGI/KPI targets
Employment Details
Employment Type: Full-time
Location:
Tokyo headquarters (planned relocation to Shinjuku in April 2027)
Nagoya office
Osaka office
Working Hours:
10:00–19:00
Primarily office-based, with remote work available upon approval
Flex-time system with 1-hour break (core time: 11:00–16:00)
Salary:
JPY 6,720,000 – 11,280,000 annually
Compensation determined based on experience and ability
Bonus:
Once per year (December), approximately two months’ base salary depending on performance (company, department, and individual results)
Salary Increase:
Once per year (January), based on evaluation
Additional increases upon promotion within the company’s grade system
Additional Compensation:
English proficiency allowance (monthly payment based on internal standards)
In-person communication bonus (paid per day when working on-site or visiting clients)
Note: Job responsibilities and work location may change at the company’s discretion.
Application Documents
Resume
Work history (both in Japanese)
Selection Process
Submit required documents through the application form
Screening results are typically communicated within two weeks
Multiple online interviews
Depending on the candidate, additional assessments such as web-based tests or English tests may be required
For any questions during the selection process, applicants may contact the recruitment team directly.