Customer Success Manager

Location Tokyo
Job type Permanent
Salary 5,000,000 - 10,000,000 JPY
Reference 32379

【COMPANY OVERVIEW 】

Fast-growing AI-based cybersecurity company.

 【THE ROLE & RESPONSIBILITIES 】

  • Manage a number of accounts in APAC region.

  • Handle customer issues from escalation to resolution, working closely with different teams in the company.

  • Present and discuss solutions to C-level company staff and information security experts.

  • Visit client offices as directed by management.

 【REQUIREMENTS 】

  • Native-level Japanese and Business-level English

  • Must possess at least a University degree

  • 1+ year experience in customer success role

  • Strong communication and presentation skills

  • Willing to travel in APAC region

  • Be a strong team-player