Global software services and solutions company with 30 years history. We have a local presence in over 80 countries with 7000 employees globally.
The Japan office is now hiring for a new post-sales success manager position within the delivery team for Microsoft Office365 solutions support.
As the company still operations on a global scale, you will be working with overseas team members while acting as point of contact for local clients (SMB, large enterprises in a variety of industries).
【WHY YOU SHOULD APPLY】
A career within a stable company with a global presence
Wide range of responsibilities as well as training and career development opportunities
Flexible working hours and work from home conditions
Open communication culture
Generous flat salary and high target bonus based on your success
Internal mobility to move within different technical frameworks and responsibilities
English communication with overseas teams
Support customers with product on-boarding and transition after product implementation
Conduct on-boarding, training sessions and demonstration to customers, covering the service scope and post-implementation support
Review with your customers on service usage and performance, propose areas of optimization or new features
Relay customer needs and requirements, provide escalation support and update customers on resolution progress, as well as discussion of future services development with internal teams
Administer customer satisfaction and business outcomes, and if necessary, monitor areas of necessary improvement
Advise customers on best practices, and work with other teams to cross-sell
Mentor team members for their professional development, provide leadership to customers through entire product life cycle process
Maintain your own knowledge of the services and have the ability to learn additional technical skills on the job
Fluent Japanese and proficient English for global teamwork (at minimum confidence reading/writing)
Expert knowledge of MS Office Suite and Microsoft DynamicsCRM
Experience in service delivery or support background within IT Services
Understand processes throughout implementation projects
Organization skills, multitasking, and time management
Excellent problem solving and ability to consult clients
Knowledge in one of the following: Office365, Azure, AWS, Commvault, Managed Infra, Unified communication etc.
Similar experience in software/platform solutions delivery/pre-sales/post-/sales/customer success