Position: Customer Support Specialist (Team Leader Candidate)
Location: Tokyo, Japan
It is a leading fintech company that empowers businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving over 59,000 merchants across Australia, Hong Kong, Japan, and Singapore, they help unlock business growth potential by building a one-stop platform for financial management, operational efficiency, and digital transformation.
In 2024, the company successfully raised USD 55 million in funding—marking one of the largest Series A rounds in the payments sector this year.
Roles and Responsibilities:
Promptly and effectively respond to various inquiries from merchants, resolving issues and contributing to improved customer satisfaction with our services.
Share valuable feedback and insights obtained through customer support activities with relevant internal departments in a timely manner to support continuous improvement of products and services.
Take the lead on customer support operations and promote information sharing within the team to enhance operational efficiency.
Required Skills, Experience, and Attributes:
Minimum of 5 years’ experience in customer support (preferably within a financial institution)
Proven experience leading a team or project
Strong customer-oriented mindset and interpersonal skills
Experience working in the financial industry is a plus
Native-level Japanese (required) and business-level English proficiency
Employment Type:
Full-time employee
Probation Period: 3 months (no change in salary or conditions)
Working Hours:
9:30 AM to 6:30 PM
Holidays: Saturdays, Sundays, and national holidays
Note: A shift-based work schedule may be introduced in the future.
Benefits & Welfare:
Social Insurance:
Health insurance
Employees' pension insurance
Employment insurance
Industrial accident insurance
Other Benefits:
Paid leave, sick leave, special leave, summer leave, year-end and New Year holidays
Commuting allowance