IT Project Management (pre-sales, technical customer success)

Location Tokyo
Job type Permanent
Salary Up to 8,000,000 JPY (Flexible)
Reference 32471

COMPANY OVERVIEW

Leading cloud security company, they deliver an additional security layer to cloud-based information, and is one of the dominant market player in Japan.

They are now hiring for multiple new members who can handle a versatile role in project management, implementation support and customer success, including some pre-sales activities.  

 JOB RESPONSIBILITIES

You will be supporting clients with IT projects in both downstream and upstream processes, including beginning phase of product definition requirements and design planning, up until testing, implementation, consultation, and user support if necessary (maintenance).

Responsibilities include:

  • Attend client-meetings or partners to discuss requirements

  • Plan and design product based on requirements

  • Manage product implementation process

  • Acquire and analyse various data for functional improvements

  • Provide post-implementation support for the client, whether its customizing product, trouble shooting, training, and proposing usage methods

 REQUIREMENTS

  • Native Japanese or close-to-Native (for customer communication) and some English (for internal communication)

  • Good knowledge of Office 365 or G Suite

  • Customer-facing experience, negotiation and problem-solving skills, and great communication skills to speak with staff and external partners of all levels

  • Project management in IT and/or involvement in downstream and/or upstream processes - requirements definition and design planning, design execution, development, testing and implementation

  • Passion for technology

Good to have:

  • Experience in IT Industry in for example: account management, IT consulting, System Integration, SaaS vendor, CRM systems, cloud services

  • General knowledge of programming

WHY YOU SHOULD APPLY

  • English speaking environment, flat culture, and autonomous work style

  • Training based on your skills and multiple career paths

  • Financial support for technical learning and company-wide tech seminars

  • Total work from home environment

  • Social events