Sales Engineer

Location Tokyo
Job type Permanent
Salary 5,000,000 - 6,000,000 JPY
Reference 32817

【COMPANY OVERVIEW 】

European Machinery Manufacturer of commercial kitchen equipment and food service supplies

【THE ROLE & RESPONSIBILITIES 】

  • Provide technical support to end users, distributors and field service personne

  • Conduct technical analysis of malfunctions occurred on the field

  • Arrange visits to customers by field service personnel based on priorities and in accordance with maintenance programs

  • Handle technical claims in full coordination with the sales team and indirect contact with customers

  • Install, maintain and repair machines either at customers’ site or in the workshop upon necessity

  • Conduct internal tests and technical analysis on returned defective parts/equipment

  • Follow up, technical support and training to external distributors and maintenance companies

  • Repair data input in the CRM database, statistics, reporting (weekly and monthly)

  • Attend internal/external trainings about technical updates and new machines

 

【WHY YOU SHOULD APPLY 】

  • Company with a family feeling

  • Support for talent development and internal mobility

  • Opportunity to work with global team on projects and lead the Japan team

  • Company vision promotes leadership skills and support to reach your full potential

【REQUIREMENTS 】

  • Minimum 3 years’ experience as service engineer for a manufacturing company or its subsidiary.

  • Refrigeration and food equipment industries preferred; automotive or high technology industrial machinery possible.

  • Sales experience and ability to run a technical call center preferred. Basic English ability required, work experience in a foreign capital company definitely a plus