Sales Executive

Location Tokyo
Discipline Information Technology, Sales
Job type Permanent
Salary Negotiable
Reference 36122

【COMPANY OVERVIEW】

Global provider of telecommunications network equipment

 

【JOB RESPONSIBILITIES】

  • Own the overall post-sales technical relationship.

  • Responsible for total customer experience for those assigned accounts.

  • Influence strategic, operational, and tactical direction for named customers.

  • Develop and maintain effective working relationships with customer dept leaders and any key partners.

  • Ensure the engagement with each customer is planned and documented in a tailored customer support plan.

  • Fully document on-site visits, meetings/actions, customer interactions, and technical environment details.

  • Conduct on-site customer visits as appropriate to help mitigate and bring issues to resolution.

  • Ensure proper escalation and resolution processes are utilized.

  • Manage complex customer situations, coordinating the actions of the Account Team, Technical Services, and Engineering.

  • Communicate proactively with accounts regarding product and program information, supportability issues and strategic product plans where appropriate.

  • Become a trusted advisor for customers on how to best leverage and when to introduce appropriate services and/or partner resources.

  • Responsible for the identification of new business opportunities for within client company.

  • Maintain and expand working knowledge of our current products and their business applications.

  • Collect and maintain useful information regarding customer implementation, technical environment and business priorities.

  • Facilitate strategic quarterly business reviews to align business and technical goals with the company's plans.

  • Contribute towards knowledge management, particularly with respect to customer case studies, experiences and best practice.

 

【REQUIREMENTS】

  • 5+ years experience in technical support and/or professional services within the high-tech industry preferred.

  • 5+ years of client-facing engagement experience and/or services delivery roles.

  • Demonstrated ability to prioritize within a demanding workload and deliver results under pressure.

  • Broad technical knowledge of heterogeneous environments used by Enterprise Accounts.

  • Previous account management experience required, with the demonstrable achievement of KPIs relating to customer satisfaction and account development.

  • Demonstrated ability to manage critical issues, drive discussion, and present internal and customer issues at the executive level.

  • Willingness and ability to travel (occasionally at short notice).

 

【SKILLS】

  • Ability to clearly articulate technical issues and also explain the impact in business terms.

  • Ability to summarize a situation clearly and confidently deliver presentations to a senior audience.

  • Project Management and/or service delivery qualifications (such as PRINCE2, PMP, Agile, or ITIL) are desired but not essential.

  • Ability to manage and drive a customer relationship forward.

  • Demonstrated skills in escalation management and conflict resolution.

  • Strong analytical and troubleshooting skills.

  • Ability to think critically, identify problems and generate, evaluate, and implement workable solutions.

  • Ability to work comfortably in multi-party relationships and coordinate resolution activity across those parties.

  • Demonstrated ability to lead and motivate others.

  • BA/BS in computer science or equivalent (MBA a plus).

  • Background in internetworking, LAN, and WAN technologies.

 

【FOR FURTHER INFORMATION】

  • Contact NAME: Mateus Schuler

mateus.schuler@cornerstone.jp

OR

  • Click “Apply now” in the top right.