Description
Responsible to lead the Service business for North Asia including managing operations activities for Test & Measuring instruments over 2 teams in Japan and Korea for Fluke brands.
Develop and implement service strategies (repair and calibration).
Coordinate sales service with other departments and serves as a liaison with sales, marketing and manufacturing personnel.
Develop local policies and procedures for the organizations in the customer service organization (Depot/Admin/Field Tech/Service Sales and Marketing).
Responsible for establishing, implementing and maintaining quality service standards, assuring to maximize customer satisfaction.
Responsible for managing and establishing Authorized Service Providers in the North Asia region to improve local service support to Fluke customers and partners
Build a strong team through effective selection, coaching, development and performance management.
Qualifications
Bachelor’s degree or above in electrical engineering or similar background
10 years working experience as a service leader with cross functional relationship across sales, marketing and customer service
Strong sense of driving business growth from the perspective of service
Native Japanese language skill and fluent English skill