Job Summary
◆Customer meetings and requirements extraction Through communication with customers, clarifying needs and requirements and understanding the issues the customer has. Convert customer requests and issues into technical requirements and share with related internal teams. Solution design and proposal: Design the optimal spatial location information solution based on the customer's requirements. Create solution proposals and presentation materials and provide them to customers.
◆Internal negotiations and cooperation Work closely with the product development and engineering departments to understand customer requirements and adjust product development policies. Work with the infrastructure team/R&D to provide necessary technical support and research and cooperate to realize the solution.
◆Implementation of minor analysis Conduct minor data analysis and technical verification related to customer requirements and issues and extract necessary information. Based on the analysis results, improve and adjust the solution and make optimal proposals to customers.
◆Promotion of internal implementation Work with related internal departments to coordinate and support delivery. Understand the progress of the project, respond quickly when problems or issues arise, and promote implementation.
Required Skills
Excellent customer service and communication skills Ability to understand technical requirements and propose solutions Ability to conduct technical analysis and research Ability to collaborate with different departments within the company to solve problems together Problem-solving skills, flexibility and creativity
Welcome Skills
Experience in negotiating with customers and defining requirements Experience in designing solutions and creating proposals Experience in data analysis and technical verification Experience in negotiating, coordinating and promoting implementation between different departments
Desired profile
・High customer service skills, understanding customer needs and providing solutions.
・Ability to clearly understand technical requirements and issues and communicate them accurately. Also, able to smoothly collaborate with different departments and teams to solve issues together.
・Ability to flexibly deal with complex issues and technical problems and find solutions. Able to think of new ideas and approaches and tackle issues creatively.
・Ability to quickly adapt to new technologies and methodologies and take appropriate action according to the situation.