Position Overview
This position plays a key role in supporting both internal and client-facing projects. Responsibilities include leading business, functional, and application analysis, documenting requirements, and supporting the configuration, implementation, and validation of software solutions.
Key Responsibilities
Collaborate with clients and internal stakeholders to gather and document business, functional, and non-functional software requirements.
Lead workshops and pilot sessions to define and refine implementation requirements.
Perform system configuration and align business processes with software capabilities, especially for pharmacovigilance and drug safety clients.
Prioritize and manage system issues and bugs using ticketing platforms (e.g., JIRA).
Oversee deployment activities across multiple client projects and coordinate with engineering teams to resolve technical challenges.
Review system setups in development and validation environments to ensure alignment with specifications.
Approve documentation including Configuration Specs, Requirement Specs, IQ scripts, and UAT scenarios.
Support system validation and testing processes in coordination with Quality/Validation leads.
Preferred Qualifications
8–12 years of experience in software deployment and implementation.
4–6 years in team leadership roles within project or deployment settings.
4–6 years of experience in managing client relationships.
Strong coordination, communication, and analytical skills.
In-depth understanding of the software development and deployment lifecycle.
Ability to manage multiple projects concurrently.
Background in pharmacovigilance or drug safety software systems.
Experience in consulting or professional services environments is preferred.
Travel Requirements
Occasional travel (up to 25%)