IT Business Analyst Manager
Tokyo, Japan | Full-Time
Role Overview
Join our commercial organization as an IT Business Partner, serving as the subject matter expert for technologies including Salesforce.com. This role collaborates with both regional and global IT teams to drive digital transformation across commercial operations.
Key Responsibilities
IT Process Leadership
Negotiate and coordinate project priorities with global IT teams when external resources are required
Ensure regional employees understand and follow IT processes
Implement and continuously enhance IT processes within assigned regions
Business Process Improvement
Collaborate with commercial leadership and global colleagues to identify process and technology improvements
Improve sales and marketing team effectiveness through smart use of technology
CRM / Salesforce
Support the implementation of the regional sales force automation strategy
Configure and customize Salesforce; manage data loads, reporting, and dashboards
Oversee user management, permissions, and system security
Provide technical support and training to end-users
Troubleshoot CRM-related technical issues
Project Management
Lead regional IT projects and act as the IT representative in commercial business initiatives
Collaborate with Project Managers on global commercial and IT initiatives
Analytics & Collaboration
Define requirements and manage analytics projects with global IT
Promote and enable collaboration technologies across commercial teams and distributor partners
Adoption & Change Management
Drive ongoing digital transformation through technology adoption
Mentor regional teams and develop change champions
Vendor Management
Engage and manage approved IT vendors for commercial technology projects
Ensure vendors comply with the company’s standards, policies, and expectations
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related discipline
5+ years of CRM experience with strong Salesforce Sales Cloud expertise
Proven end-to-end CRM implementation leadership
Strong project management skills, including agile methodology experience
Demonstrated ability to solve business challenges through process redesign and technology
Experience with commercial business planning processes and systems
Excellent communication and interpersonal skills across all organizational levels
Experience supervising and developing technical teams
Fluency in both English and Japanese
Preferred Qualifications
Salesforce.com certification (any level)
Experience working in a multinational or matrixed organization
Why Join Us
We believe great people build great brands. We offer a premium employee experience with equitable compensation structures, competitive benefits, and opportunities for personal and professional growth. You’ll join a culture that values teamwork, bold ideas, and bringing your best self to work every day.