Retail Training Manager – Tokyo
Position: Retail Training Manager
Reports To: Retail Director
Location: Tokyo Main Office
Company Overview
Founded in the early 20th century in Europe, this globally recognized luxury fashion house has redefined modern couture through innovation in form, technique, and material. Its collections span women’s and men’s ready-to-wear, accessories, and artistic collaborations. With a bold creative vision and strong emphasis on digital engagement and social responsibility, the brand continues to push boundaries in the fashion industry.
Role Summary
The Retail Training Manager is responsible for overseeing the development, implementation, and management of training initiatives for all retail staff across Japan. The role ensures that team members are fully equipped with the skills, product knowledge, and service standards necessary to deliver an exceptional customer experience and drive business performance. The position reports directly to the Retail Director and collaborates with regional and global stakeholders.
Key Responsibilities
Align local training strategy with global brand guidelines and ensure consistent implementation
Conduct in-store field coaching to reinforce service standards and operational procedures
Design and produce high-quality training materials, including manuals, visual aids, and multimedia content
Evaluate the effectiveness of training through performance assessments and field observations, offering feedback and improvement plans
Assess training needs through store visits and interviews with retail teams
Implement and follow up on the Mystery Shopper Program
Partner with internal teams including Retail Operations, Merchandising, and Store Management to ensure business objectives are supported through training
Deliver various training modules, including but not limited to: Product Knowledge, Brand History, Materials, Systems, and Sales Techniques
Monitor and report on training KPIs and maintain accurate training records
Mentor and develop training team members to enhance overall capability and performance
Candidate Profile
Passion for luxury fashion and retail excellence
Minimum 5 years of experience working in a retail setting, preferably in a luxury fashion environment
Previous experience in a senior training or training management role
Proactive, adaptable, and eager to take on new challenges
Proven experience in team and people management
Native-level Japanese communication skills and business-level English proficiency
Strong presentation and interpersonal communication skills
Proficient in Microsoft Excel, PowerPoint, and Word
Willingness to travel frequently, including potential overseas travel