Job Title: VIC Manager – Fashion
Location: Tokyo
Mission
The VIC (Very Important Client) Manager will be responsible for building and maintaining strong relationships with top clients by delivering personalized luxury experiences and programs. This role requires leveraging client data and insights to enhance engagement with high-value clientele and ensure brand prestige.
Key Responsibilities
Client Strategy: Use CRM analytics to identify and segment top-tier clients; design programs tailored to each segment.
Program Management: Lead planning and execution of premium programs and international events that reflect the brand’s luxury identity.
Collaboration: Partner with retail and boutique managers to deliver seamless client experiences; coordinate with global teams for key events.
Client Engagement: Represent the brand at fashion shows and events in Paris and abroad; maximize opportunities to strengthen client loyalty.
Strategic Planning: Develop annual engagement strategies, oversee VIC services, monitor satisfaction, and collaborate with internal teams (e.g., Events, Watches & Fine Jewelry).
Desired Skills & Experience
Proven experience in the fashion or luxury industry, ideally in client relations or VIC management.
Strong understanding of VIC business practices.
Excellent communication, relationship-building, and negotiation skills.
Industry network in food, entertainment, and cultural sectors is a plus.
Native or fluent Japanese and English required; French language skills welcome.