Job Title:
Store Manager
Department:
Retail
Reports to:
Retail Leadership
Key Internal Contacts:
Merchandising, Marketing, Store Operations, Human Resources, Finance
Key External Contacts:
Landlords, Customers
Job Objective
As a Store Manager, you will operate in a fast-paced and dynamic environment where adaptability is key. You'll lead a team of passionate retail professionals to deliver excellent customer experiences and drive business growth.
Key Responsibilities
Business Development
Maximize store performance and sales.
Use data, market trends, and competitor analysis to identify growth opportunities.
Plan and propose store-based promotional events.
Engage with the local community to generate external foot traffic.
Customer Service & Relationship Management
Serve as a role model for exceptional customer service.
Build, manage, and grow a loyal customer base through personalized experiences.
Utilize CRM tools to guide sales strategies and customer engagement plans.
Handle customer concerns with professionalism and empathy.
Support staff in developing long-term client relationships.
Product Knowledge & Merchandising
Gain deep product knowledge (e.g., style, composition, origin).
Maintain awareness of stock levels and liaise with the buying/planning team for adjustments.
Identify slow movers and take action to improve sell-through.
Provide feedback to the merchandising team for future purchasing.
Visual & Brand Image Management
Ensure visual merchandising adheres to brand standards.
Maintain staff appearance and grooming to reflect brand values.
Collaborate with visual teams to adapt layouts and support product movement.
Team Management & Development
Coach, mentor, and elevate store team capabilities.
Lead performance reviews, goal-setting, and development plans.
Drive team motivation and manage conflict constructively.
Manage hiring, onboarding, and internal communications.
Identify training needs and organize learning opportunities.
Sales Strategy & Planning
Establish clear sales targets with actionable plans on a daily, weekly, and monthly basis.
Plan staffing schedules and adapt resources to peak trading periods and unforeseen changes.
Store Operations & Compliance
Manage back-of-house functions including inventory control and loss prevention.
Maintain store standards and operational efficiency.
Ensure policies and procedures are consistently followed.
Handle store financials including budgeting, sales reporting, and cash operations.
Oversee adherence to corporate guidelines for store ambiance and visual elements.
Support tailoring/alteration services where applicable.
Maintain landlord relationships and ensure smooth day-to-day store operations.
Report any potential intellectual property concerns appropriately.
Candidate Profile
Core Competencies:
Delivers outstanding customer service
Develops and supports team growth
Open-minded, enthusiastic, and team-oriented
Skills & Experience Required:
4–6 years of experience in retail or hospitality management
Demonstrated success in service improvement initiatives
Strong team leadership and performance management
Experience managing multifaceted retail operations
Education:
As required by local market standards
Language:
Local language fluency (additional languages a plus, depending on market)
Travel Requirement:
Occasional travel (~5%) for regional meetings