Client Advisor/SM

Location Tokyo
Discipline Marketing, Sales
Job type Permanent
Salary Negotiable
Reference 50412

Job Title:
Store Manager

Department:
Retail

Reports to:
Retail Leadership

Key Internal Contacts:
Merchandising, Marketing, Store Operations, Human Resources, Finance

Key External Contacts:
Landlords, Customers

Job Objective

As a Store Manager, you will operate in a fast-paced and dynamic environment where adaptability is key. You'll lead a team of passionate retail professionals to deliver excellent customer experiences and drive business growth.

Key Responsibilities

Business Development

  • Maximize store performance and sales.

  • Use data, market trends, and competitor analysis to identify growth opportunities.

  • Plan and propose store-based promotional events.

  • Engage with the local community to generate external foot traffic.

Customer Service & Relationship Management

  • Serve as a role model for exceptional customer service.

  • Build, manage, and grow a loyal customer base through personalized experiences.

  • Utilize CRM tools to guide sales strategies and customer engagement plans.

  • Handle customer concerns with professionalism and empathy.

  • Support staff in developing long-term client relationships.

Product Knowledge & Merchandising

  • Gain deep product knowledge (e.g., style, composition, origin).

  • Maintain awareness of stock levels and liaise with the buying/planning team for adjustments.

  • Identify slow movers and take action to improve sell-through.

  • Provide feedback to the merchandising team for future purchasing.

Visual & Brand Image Management

  • Ensure visual merchandising adheres to brand standards.

  • Maintain staff appearance and grooming to reflect brand values.

  • Collaborate with visual teams to adapt layouts and support product movement.

Team Management & Development

  • Coach, mentor, and elevate store team capabilities.

  • Lead performance reviews, goal-setting, and development plans.

  • Drive team motivation and manage conflict constructively.

  • Manage hiring, onboarding, and internal communications.

  • Identify training needs and organize learning opportunities.

Sales Strategy & Planning

  • Establish clear sales targets with actionable plans on a daily, weekly, and monthly basis.

  • Plan staffing schedules and adapt resources to peak trading periods and unforeseen changes.

Store Operations & Compliance

  • Manage back-of-house functions including inventory control and loss prevention.

  • Maintain store standards and operational efficiency.

  • Ensure policies and procedures are consistently followed.

  • Handle store financials including budgeting, sales reporting, and cash operations.

  • Oversee adherence to corporate guidelines for store ambiance and visual elements.

  • Support tailoring/alteration services where applicable.

  • Maintain landlord relationships and ensure smooth day-to-day store operations.

  • Report any potential intellectual property concerns appropriately.

Candidate Profile

Core Competencies:

  • Delivers outstanding customer service

  • Develops and supports team growth

  • Open-minded, enthusiastic, and team-oriented

Skills & Experience Required:

  • 4–6 years of experience in retail or hospitality management

  • Demonstrated success in service improvement initiatives

  • Strong team leadership and performance management

  • Experience managing multifaceted retail operations

Education:

  • As required by local market standards

Language:

  • Local language fluency (additional languages a plus, depending on market)

Travel Requirement:

  • Occasional travel (~5%) for regional meetings