About Us
We are a rapidly growing robotics company with 200+ multinational members across Japan, India, and the U.S. Backed by 10+ billion yen in funding, we focus on automating tough and dangerous jobs, empowering people to take on more creative challenges.
Role Overview
As a Customer Support Engineer, you will support clients from on-site implementation of our robotics solutions to post-launch troubleshooting. You’ll work directly with warehouses and logistics teams to ensure smooth operations, improve systems, and increase productivity.
Key Responsibilities
Set up servers and run system/robot testing before deployment
Provide on-site support immediately after go-live, identifying and resolving issues
Manage incidents, troubleshooting, and work with engineering for fast solutions
Support software updates and conduct testing for new versions
Improve manuals, operations, and customer satisfaction measures
Oversee and manage outsourced partners
Requirements
Japanese: JLPT N2+
Ability to travel domestically
Experience troubleshooting hardware/software in logistics, manufacturing, or DX/ICT
Background in software systems engineering (development, testing, or QA)
Preferred Skills
JLPT N1
ROS or Linux knowledge
Comfortable using English at work
Japanese driver’s license