Service Management (IT)

勤務地 東京都
業界・業種 IT
契約タイプ Permanent
給料 Negotiatable
参照番号 38723


Insurance company 



  • Ensure service levels are clearly defined, understood,

    and met for all services.

  • Ensure that the quality of service is in line with the agreed SLA.

  • Regularly review SLA metrics and collaborate with contract team if changes are needed.

  • Actively participate in managing the escalation of major incidents.

  • Easily problem diagnose critical incidents and escalate unresponsiveness if necessary.

  • Overview of problem areas to ensure appropriate actions are taken in a timely manner. It also analyzes the effectiveness of the known error database and suggests improvements.

  • Actively participate in change management functions to ensure changes are properly reviewed, tested, and implemented without causing unexpected outages to the environment. Review changed data and address any negative trends.



  • Over 7 years of work experience in the IT industry

  • 3+ years of experience in a similar ITSM (ITIL-related role) or IT operations/IT ​​service delivery.

  • Ability to troubleshoot/resolve complex issues smoothly/effectively with a broad and basic IT understanding.

  • Deep understanding of SLA and customer care metrics

  • Knowledge of ITIL V4 best practices

  • Technical translation and non-technical translation (Japanese to English) available



  • Experience working in insurance or other financial fields.

  • Experience working in multidisciplinary/multicultural teams.

  • Understanding the ITIL model



Contact NAME: Jennifer Yamamoto