Aftersales Warranty Senior Specialist – Japan
Company Overview
We are a leading global automaker and mobility provider dedicated to delivering clean, connected, affordable, and safe mobility solutions. Our strength lies in a diverse and passionate workforce, an iconic portfolio of brands, and deep community roots in the regions where we operate. Our ambitious strategies in electrification and software, combined with innovative partnerships, are driving our transformation into a sustainable mobility technology company.
With industrial operations spanning nearly 30 countries, we consistently meet the evolving demands of consumers across more than 130 markets while creating superior value for all stakeholders.
Job Overview
This role focuses on effectively utilizing the skills and capabilities of the team to achieve department and company targets. The primary goal is to improve vehicle quality, maintain and enhance customer satisfaction, and reduce warranty costs in Japan, thereby supporting sustainable technical service operations. Approximately 80% of the responsibilities involve warranty management, while 20% focus on promoting technical service projects.
Key Responsibilities
Set and manage the warranty budget in collaboration with the global team to reduce overall warranty costs
Analyze warranty trends by dealer and category, and implement corrective measures when abnormalities are detected
Evaluate critical warranty claims from dealers and coordinate with global teams for resolution
Verify suspicious warranty claims, justify findings, and take appropriate actions on unjustified claims
Collaborate with global assessor teams to maintain assessment quality, backlog management, and timely warranty inquiry responses
Coordinate warranty payments with the finance department
Promote warranty training alongside the training department and enhance dealer understanding when policy adjustments occur
Oversee warranty audits in cooperation with global teams, conclude results, and share outcomes
Manage and maintain warranty-related systems in partnership with global teams
Prepare warranty reports for management
Support vehicle quality improvements by collaborating with relevant parties
Conduct research and strategic planning related to warranty evaluation
Promote and support technical service-related projects with global teams and stakeholders
Manage the budget related to technical services
Minimum Qualifications and Skills
Strong logical thinking with the ability to develop action plans based on numerical data
Knowledge and experience in quality assurance within the automotive industry
Resilience and negotiation skills for working with culturally diverse teams
Excellent interpersonal communication skills in Japanese and the ability to build strong relationships
Conversational English skills sufficient for work communication
High motivation to achieve goals and deliver value as part of a team
Proven team leadership skills
Proficiency with standard office tools (MS Office, email, etc.)
Preferred Qualifications
English proficiency (TOEIC 750+ or equivalent)
Experience working with automotive manufacturers or importers
Skills in team and people management
Experience in promoting and managing project progress
Equal Opportunity Statement
We evaluate candidates based on qualifications, merit, and business needs. We encourage applications from all individuals regardless of gender identity, age, ethnicity, nationality, religion, sexual orientation, or disability. Embracing diversity helps us better serve our customers and secure our future.