APAC Support Engineer (no Japanese required)

Location Tokyo
Job type Permanent
Salary 7,000,000 - 10,000,000 JPY
Reference 32762

COMPANY OVERVIEW

US HQ, global market leader in integration platform services. Customers include large global tech companies.

JOB RESPONSIBILITIES

As a Support Engineer for APAC, you will provide post-sales product support and technical leadership to clients all over the region.

You will be the main point of contact for technical questions from all APAC clients, as well as work with other engineering team members to enhance customer experience.

In summary, responsibilities include:

  • Work closely with customers to help resolve highly technical and complex issues

  • Be creative in solving customer technical problems

  • Build/improve methodologies for technical troubleshooting across different technologies, and contribute to product improvement

  • Act as a liason to help product managers and engineers improve product

  • Collaborate with APAC teams and local teams 

WHY YOU SHOULD APPLY

  • This position is suitable for those with preference in user communication and customer interaction.

  • You will have opportunity to work with well-known global tech companies or on projects pre-IPO stage.

  • Multi-national environment, team work with APAC engineers – no Japanese required!

  • As the company is growing in Japan, you will be part of building a team in a global US company, and take on future leadership responsibilities.

  • Flex time, work from home

REQUIREMENTS

  • Strong verbal and written communication skills in English

  • 2+ years of technical product support or hands-on engineering

  • General understanding of Git

  • Infrastructure knowledge, especially networking and security

  • Great relationship building skills

  • Ability to work in a fast-paced, start-up or venture environment

GREAT TO HAVE

  • Experience with UNIX

  • Experience with build, test, and deployment automation

  • Knowledge of Docker or Linux containers in general

  • Experience using other integration services like AWS, GCP, or Azure

  • Familiarity with deployment and debugging distributed systems