US HQ, global market leader in integration platform services. Customers include large global tech companies.
As a Support Engineer for APAC, you will provide post-sales product support and technical leadership to clients all over the region.
You will be the main point of contact for technical questions from all APAC clients, as well as work with other engineering team members to enhance customer experience.
In summary, responsibilities include:
Work closely with customers to help resolve highly technical and complex issues
Be creative in solving customer technical problems
Build/improve methodologies for technical troubleshooting across different technologies, and contribute to product improvement
Act as a liason to help product managers and engineers improve product
Collaborate with APAC teams and local teams
【WHY YOU SHOULD APPLY】
This position is suitable for those with preference in user communication and customer interaction.
You will have opportunity to work with well-known global tech companies or on projects pre-IPO stage.
Multi-national environment, team work with APAC engineers – no Japanese required!
As the company is growing in Japan, you will be part of building a team in a global US company, and take on future leadership responsibilities.
Flex time, work from home
Strong verbal and written communication skills in English
2+ years of technical product support or hands-on engineering
General understanding of Git
Infrastructure knowledge, especially networking and security
Great relationship building skills
Ability to work in a fast-paced, start-up or venture environment
【GREAT TO HAVE】
Experience with UNIX
Experience with build, test, and deployment automation
Knowledge of Docker or Linux containers in general
Experience using other integration services like AWS, GCP, or Azure
Familiarity with deployment and debugging distributed systems