Biotechnology company who have been expanding rapidly across America, Europe and APAC. Company have leading technology in gene sequencing and new life science technology.
Serve as a customer-facing expert on our software and bioinformatics products.
Manage the issue escalation process. Hold peer-level consultations with scientists and bioinformaticians at top academic, research, and corporate institutions.
Capture lessons learned for continuous improvement of internal and customer-facing documentation.
Develop and maintain accessible software training material for internal and external customers.
Lead Internal Technical Software training sessions for Global Support personnel.
Develop customer-facing analysis tutorials using a variety of tools developed both in-house and by the community.
Constant learning of new tools, algorithms, and analysis strategies being applied to data developed both in-house and in the community.
Occasional travel to meet with customers and field teams at trade shows, seminars, and technical symposia
*there is currently no travel requirements due to the COVID19 pandemic)
PhD in Biology, Bioinformatics, Computer Science, or similar discipline or equivalent work experience
Demonstrated experience implementing, troubleshooting and supporting bioinformatics software and pipelines.
Fluency in UNIX/Linux environments, and strong scripting or programming experience.
Experience deploying software on Amazon AWS and Google Compute Engine.
Experience using/troubleshooting HPC issues
Familiarity with Next Generation Sequencing technologies (NGS)
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