Company overview
A globally recognized luxury fashion house known for its avant-garde approach and bold reinterpretation of modern design, it blends heritage craftsmanship with innovative silhouettes and concepts. Part of a leading international luxury group, it offers ready-to-wear, leather goods, footwear, and accessories, and is widely regarded for pushing creative boundaries while influencing contemporary fashion culture.
Job Overview
The Client Development & VIC Manager leads relationship strategies for the organization’s most valuable clients, with a focus on strengthening loyalty and driving revenue through targeted CRM initiatives. This role is responsible for designing and delivering personalized client journeys, managing exclusive VIC programs and events, and leveraging CRM insights to enhance engagement. The position includes direct management of a CRM Specialist and close collaboration with cross-functional teams to support sustained business growth.
Performance Measures
Conduct strategic analysis to strengthen and optimize sales networks, including geographic coverage, store formats, and retail mix
Achievement of sales targets and key retail KPIs
Key Retail KPIs
Sales performance
Prospect conversion
Client acquisition and retention (new vs. existing)
Client segmentation (VVIC / VIC)
Customer profiling and data qualities
VIC Management Responsibilities
Elevate the VIC experience both in-store and through external touchpoints, aligned with high-segment KPIs and brand positioning
Plan and deliver in-store and off-site events in coordination with global and local marketing, retail, training, merchandising, and visual teams
Identify and activate external partnerships to recruit new VIC clients while maintaining brand integrity
Manage end-to-end overseas client experiences
Propose and execute innovative in-store activations to encourage client upgrades and long-term retention
Lead post-event performance reviews in collaboration with retail and communications teams
Support additional VIC and high-segment initiatives and ad-hoc projects
Act as a key partner to store sales professionals
Coach and develop store teams to enhance client engagement, retention, and progression
Oversee VIC event budgets, forecasts, and monthly accruals
Key Stakeholders
Internal
Retail, Merchandising, Visual Merchandising, PR & Communications, Store Planning, Logistics
External
Venues, hotels, restaurants, travel partners, lifestyle brands, and other commercial partners
Experience Requirements
Minimum 5 years of experience in client development, CRM, or relationship management within luxury, premium retail, or hospitality
Practical experience with CRM systems and data-driven marketing
Proven ability to plan and execute high-end client events
Team leadership or people-management experience
Strong interpersonal and communication skills
Business-level proficiency in English
Experience working with CRM platforms and analytics tools
Strong interest and understanding of fashion and luxury markets
Core Skills & Competencies
Refined client sensibility and service mindset
Strong retail and commercial understanding
Analytical thinking with effective problem-solving skills
Solid project management capabilities
Collaborative and team-oriented approach
Ability to identify best practices and apply them across initiatives
Leadership Behaviors
Inclusion
Fosters an equitable, respectful environment where diverse perspectives are valued
Vigilance
Anticipates risks and opportunities to support long-term success
Audacity
Acts decisively and turns challenges into opportunities
Tenacity
Demonstrates resilience and commitment during demanding periods
Personal Attributes
High integrity and professionalism
Strong multitasking and prioritization skills
Active listening and stakeholder awareness
Strategic yet hands-on mindset
Action-oriented with strong planning and execution abilities
Fluency in both English and Japanese