A Global Provider of digital clinical outcome assessments (eCOA) and data management for clinical trials. The Company offer a wide range of eCOA solutions and an interoperable platform to connect varied data sources and better fulfill all trial, population, and therapeutic area requirements.
Provides real-time assistance to external customers by answering inbound calls and e-mails, determine customer problems through asking appropriate questions.
Investigate, resolve and escalate issues to the appropriate internal team member.
Log calls and resolutions through our internal issue management system.
Train and stay current on all present and future internal systems and devices.
Serve as a subject matter expert on our internal systems to support clinicians, investigative sites and project activities.
Assist in daily operations including, but not limited to, telephone and email support, diagnosing problems and completing regularly scheduled activities.
Responsiveness to e-mails, messages or internal/intra departmental requests required.
【WHY YOU SHOULD APPLY】
Work with a Diverse global team
You will have an option to completely WORK FROM HOME or anywhere in ASIA.
Career development support (training and promotions)
Flexible working hours
Minimum of 1-year clinical trial experience or related experience and/or training in a
clinical service environment required.
Strong customer service and clear and concise verbal communication skills. This
includes the ability to ask questions, understand customer issues as well as the
ability to communicate/translate technical concepts and instructions to non-technical
Demonstrated technical problem-solving capabilities.
Ability to work in a fast-paced environment and successfully prioritize multiple work
requests and/or projects simultaneously.
Possess strong analytical and problem-solving skills.