Client Support Specialist (Clinical IT Helpdesk)

Location Japan
Job type Permanent
Salary 5,00,000 - 6,500,000 JPY
Reference 32987


A Global Provider of digital clinical outcome assessments (eCOA) and data management for clinical trials. The Company offer a wide range of eCOA solutions and an interoperable platform to connect varied data sources and better fulfill all trial, population, and therapeutic area requirements.


  • Provides real-time assistance to external customers by answering inbound calls and e-mails, determine customer problems through asking appropriate questions.

  • Investigate, resolve and escalate issues to the appropriate internal team member.

  • Log calls and resolutions through our internal issue management system.

  • Train and stay current on all present and future internal systems and devices.

  • Serve as a subject matter expert on our internal systems to support clinicians, investigative sites and project activities.

  • Assist in daily operations including, but not limited to, telephone and email support, diagnosing problems and completing regularly scheduled activities.

  • Responsiveness to e-mails, messages or internal/intra departmental requests required.


  • Work with a Diverse global team

  • You will have an option to completely WORK FROM HOME or anywhere in ASIA.

  • Career development support (training and promotions)

  • Flexible working hours


  • Minimum of 1-year clinical trial experience or related experience and/or training in a

    clinical service environment required.


  • Strong customer service and clear and concise verbal communication skills. This

    includes the ability to ask questions, understand customer issues as well as the

    ability to communicate/translate technical concepts and instructions to non-technical



  • Demonstrated technical problem-solving capabilities.


  • Ability to work in a fast-paced environment and successfully prioritize multiple work

    requests and/or projects simultaneously.


  • Possess strong analytical and problem-solving skills.