Concierge
Location: Tokyo, Tokyo, Japan
JOB DESCRIPTION
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What will I be doing?
As a hotel concierge, you serve as the central point of communication for both business and leisure guests, ensuring their stay is seamless, comfortable, and memorable.
You connect guests with a wide range of internal and external services—from restaurant reservations and sightseeing arrangements to transportation and local guides—tailoring each experience to their unique needs.
Guest Engagement: Respond to enquiries with empathy, enthusiasm, and thoughtful suggestions, delivering personalized service through effective communication.
Information Expertise: Stay informed on current trends, local attractions, and hospitality innovations to provide guests with up-to-date recommendations.
Cross-Department Collaboration: Foster strong relationships with hotel departments and external vendors to ensure smooth coordination and service delivery.
Operational Support:
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Assist bell attendants and support lobby operations.
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Stay aware of hotel services, restaurant requests, and event details.
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Provide assistance to management during emergencies.
Service Excellence: Uphold high standards of hospitality, consistency, and professionalism with a positive, prompt attitude.
Efficiency & Safety: Promote a safe, hygienic, and well-organized work environment.