Rapidly growing SaaS company providing AI contract screening platform
Cooperate with the development team and user support and commit to the following realizations with engineering as a weapon in order to continuously provide value to customers.
Improving customer satisfaction
Improving the quality and operational efficiency of support
Reducing the hurdles of customer service introduction What kind of work should be done
Designing, measuring and improving customer satisfaction indicators
Maintaining and developing systems aimed at improving customer satisfaction and reducing support costs Example) Visualization of user behavior logs, improvement of support tools, etc.
Technical support for customer service introduction
Technical support for problems and inquiries that occur in the customer environment
3 years or more experience in web system development, or equivalent experience
Basic knowledge of Windows OS * Ability to configure and use browser and OS proxy settings, Windows firewall, event viewer, etc.
Basic knowledge of networking * Ability to explain proxy and DNS mechanisms, each layer of the OSI reference model, etc.
Log investigation experience based on access logs and application logs
Experience in selecting and implementing some technology, and operation and maintenance after introduction Language proficiency equivalent to N1 of the proficiency test.
Experience in system development using Ruby and TypeScript
Experience in designing and developing APIs conforming to RESTful APIs
Experience in designing and building infrastructure using cloud infrastructure such as AWS and GCP
Experience in designing and operating firewalls, UTM, etc.
Experience in designing and operating antivirus software and terminal management software
Experience in using monitoring tools such as Datadog, New Relic, Sentry Experience in collecting and visualizing data
Project management experience
【FOR FURTHER INFORMATION】
Contact NAME: Jennifer Yamamoto