A comprehensive customer engagement platform
-Develop successful users throughout CSM activities
-Be responsible for your teams’ books of business
-Be responsible for your teams achieving their KPIs against platform adoption, customer renewal, customer expansion, and advocacy
-Monitor your teams books of business to identify risks and opportunities, taking action as appropriate
-Maintain relationships with the user community and manage board meetings of the user community.
-Written and verbal communication skills coupled with unparalleled follow up skills.
-have significant project management experience and/or formal certifications.
-have technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
-5+ years relevant experience in a related area for example, Customer Success, Consultancy, Account Management or Mobile Marketing
-3+ years experience managing or mentoring staff