【COMPANY OVERVIEW】
A comprehensive customer engagement platform
【JOB RESPONSIBILITIES】
Develop successful users throughout CSM activities
Be responsible for your teams’ books of business
Be responsible for your teams achieving their KPIs against platform adoption, customer renewal, customer expansion, and advocacy
Monitor your teams books of business to identify risks and opportunities, taking action as appropriate
Maintain relationships with the user community and manage board meetings of the user community.
【REQUIREMENTS】
Written and verbal communication skills coupled with unparalleled follow up skills.
have significant project management experience and/or formal certifications.
have technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
5+ years relevant experience in a related area for example, Customer Success, Consultancy, Account Management or Mobile Marketing
3+ years experience managing or mentoring staff