Customer Success Manager

勤務地 東京都
業界・業種 マーケティング, 営業
契約タイプ Permanent
給料 Negotiatable based on experience
参照番号 36071


A comprehensive customer engagement platform



  • Develop successful users throughout CSM activities

  • Be responsible for your teams’ books of business

  • Be responsible for your teams achieving their KPIs against platform adoption, customer renewal, customer expansion, and advocacy

  • Monitor your teams books of business to identify risks and opportunities, taking action as appropriate

  • Maintain relationships with the user community and manage board meetings of the user community.



  • Written and verbal communication skills coupled with unparalleled follow up skills.

  • have significant project management experience and/or formal certifications.

  • have technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).

  • 5+ years relevant experience in a related area for example, Customer Success, Consultancy, Account Management or Mobile Marketing

  • 3+ years experience managing or mentoring staff