Customer Success Manager

Location Tokyo
Discipline Information Technology, Sales
Job type Permanent
Salary negotiatable
Reference 36726


A global leading software company



• Manage a portfolio of customer accounts through proactive engagements

• Build and maintain strong customer relationships, becoming a trusted partner and consultant

• Drive the success of our customers by greater adoption of the technology and uncover possible expansion opportunities within the existing install base

• Drive improvements in processes and policies, helping to move toward greater automation, self-service, and customer empowerment

• Managing existing accounts, ensuring the customer’s success and their perceived value of the software set.



• Business-level English & native-level Japanese

• Experience in a Customer Success Management role a plus

• Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday