【COMPANY OVERVIEW】
A global leading software company
【JOB RESPONSIBILITIES】
• Manage a portfolio of customer accounts through proactive engagements
• Build and maintain strong customer relationships, becoming a trusted partner and consultant
• Drive the success of our customers by greater adoption of the technology and uncover possible expansion opportunities within the existing install base
• Drive improvements in processes and policies, helping to move toward greater automation, self-service, and customer empowerment
• Managing existing accounts, ensuring the customer’s success and their perceived value of the software set.
【REQUIREMENTS】
• Business-level English & native-level Japanese
• Experience in a Customer Success Management role a plus
• Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday