Field Application Scientist (Next Gen Sequencing)

Location Tokyo
Job type Permanent
Salary 6,000,000 - 9,000,000 JPY
Reference 32971

【COMPANY OVERVIEW】

Biotechnology company who have been expanding rapidly across America, Europe and APAC. Company have leading technology in gene sequencing and new life science technology.

【ROLE OVERVIEW】
As a Field Applications Scientist you will be engaging with customers daily and delivering system usage training at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with our products.

What you will be doing

Communicate:

  • Acting as the main point of contact between the customer and company

  • Keep customers apprised and trained on advancements in our technology and software

  • Coordinate and perform customer site training and demonstrations

  • Identify, document and communicate customer issues; complaints or concerns to management

  • Contribute to white papers and documentation with the goal of expanding support content

Connect:

  • Scientifically partner with customers as they develop their research utilizing our technologies

  • Collaborate in scientific discussions with customers, cultivating long term relationships

  • Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs)

  • Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams

Support:

  • Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments

  • Interpret customer needs and identify the proper issue escalation pathway within our organisation

  • Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)

  • Handle potentially stressful situations calmly and adroitly

To be successful, you will need:

  • Extensive experience in molecular biology, biochemistry, genomics or genetics

  • Demonstrable knowledge and experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software

  • Clear vision of and commitment to providing outstanding customer service

  • Excellent organizational, analytical, and systematic troubleshooting skills

  • Strong written and verbal communication skills

  • Outstanding presentation and training skills

  • Ability to maintain records for customer sites and provide high level feedback to management

  • Willingness to travel up to 80%

Full training will be given but it would be advantageous if have:

  • D. or equivalent experience preferred (e.g. BA/BS with approx.5 years of experience, MS with approx. 3 years of experience) in Chemistry, Biochemistry, Molecular Biology or Genetics

  • Previous customer facing experience

  • Familiarity with SFDC software

  • Hands on proficiency with common molecular biology bench techniques; cell culture experience

  • Broad knowledge of genomics or biochemistry

  • Single cell laboratory experience is highly desirable

  • Ability to work independently and as part of a team towards corporate goals